Belmond Management Limited, together with our holding company(ies), affiliates, subsidiaries and the hotels, trains, boats or other properties we own, operate or manage (“Properties”) (together, “Belmond”, “Belmond Group”, “we” or “our”), respect the privacy of every individual who visits our Properties and/or uses any of our websites. For a list of Properties belonging to the Belmond Group, please click here.

This Privacy Policy applies to information that (i) you provide to us when you stay or travel with us (or make enquiries to stay or travel with us); and (ii) we collect from you when you visit any of Belmond’s websites. The following sections of this Privacy Policy describe the types of information we collect, how and for what purposes we use that information, with whom we share it, and the choices and rights available to you regarding our use of your information. We also describe the measures we take to protect the security of the information we hold and how to contact us about our privacy practices, and to exercise your rights.

Click on one of the links below to jump to the listed section:

1. Information we collect
2. Use of information
3. Sharing information
4. Your rights
5. Data transfers
6. How we protect your information
7. How long we keep information for
8. Links to other websites
9. Cookies
10. Updates to our Privacy Policy
11. How to contact us

Information you provide on a voluntary basis

We will collect, store and process information about you if you voluntarily provide us with such information in connection with the following:

• filling in a form on any of our websites;
• filling in a physical registration card;
• contacting us by telephone or face to face (e.g., in the context of making a reservation);
• sending us a letter, e-mail or social media message;
• subscribing to receive a service from us (e.g., a newsletter, blog or by following us on social media);
• requesting promotional information from us (e.g., information about any of our good or services including Belmond giftcards);
• participating in a survey, competition or prize draw; or
• contributing content to us (e.g., for display on a Belmond blog).

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Cookie Name	Function
ARPT	Ensures that the user stays on the same server throughout their visit, ensuring consistent functionality throughout a visit. This cookie is destroyed at the end of the user’s visit
JSESSIONID	Ensures that the user’s session is maintained and works in conjunction with ARRPT to ensure consistent functionality throughout a visit. This cookie is destroyed at the end of the user’s visit
sifrFetch	Allows use of flash to improve display of text (if the user's browser supports it). This cookie is destroyed at the end of the user’s visit
user_countrycode lounge_user_countrycode user_lang_pref	These three cookies allow us to keep track of the users' geographic location and language preferences in order to display them relevant targeted and localised content as applicable.
user_campaign user_creative user_placement internal_user_campaign internal_user_creative internal_user_placement	These cookies allow us to identify which of our marketing campaigns or internal promotions a user has been directed from/measure the effectiveness of campaigns/promotions.
user_id lounge_user_id	These cookies allow us to identify the user and customise their experience. They also allow us to pre-populate fields in tables with your data, assisting with form entry.