Policies

Tickets Timings and departure information will be emailed approximately 48hrs before you travel, once we receive confirmed timings from the Railway authorities for your trip.

Dietary requirements If not already advised, please contact us with any special dietary requirements or let us know of walking difficulties so that we can prepare for your journey accordingly. Those already advised will be noted in your booking, but will not necessarily show on your invoice.

Cancellation In the event of cancellation, penalties may apply. One amendment is permitted free of charge outside of eight weeks before travel, after this date, amendment fees apply. View full terms and conditions. We recommend that you purchase travel insurance for your journey.

Enquiries and Gifts If you have any further queries or you would like to pre-order any gift items in advance for your journey please contact us on 0845 077 2222.